1.WHAT IS YOUR SHIPPING POLICY?

 

• Custom units have a 3-5 business day processing time with a shipping timeframe of 1-3 business days.

• Made To Order units have a 2-4 business days processing time and then will be shipped(1-3 business days).

• Ready to Wear units have a 1-2 business day processing time with a 1-3 business day shipping time frame.

• I am not liable for any late, missing, or damaged packages after the package has been shipped and out of my hands.

**Business days are Monday-Friday and does NOT include weekends!!**

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2.WHAT IS YOUR LOCAL PICKUP POLICY?

• Same Day pickup orders but be ordered between the hours of "8am-11:30am." (could be prolonged due to payment processing)

• All orders outside of same day pickup hours have a 1 business day processing time that could be prolonged if your payment takes longer to process.

• You must wait until you've received the pickup ready email to retrieve your order. You must reply to this email for a timeframe and the designated location.

• You may be required to sign a paper or document confirming that you have indeed received your product.

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3. WHAT IS YOUR REFUND/RETURN POLICY?

 

• For any undamaged, unused product of original condition, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 3 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

• In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return or refund: Custom or Made To Order units, Sale/Clearance Items, and any product that is in any shape or form out of its original condition upon its purchase.

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4. HOW LONG WILL THE EXTENSIONS LAST?

 

With the proper care as stated in the Hair Tips section of the website you extensions can last upward of 1-2+ years.

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5. HOW DO I CANCEL/RESCHEDULE A HAIR APPOINTMENT?

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Instructions for cancellations or rescheduling are located at this link here: Reschedule/Cancel. 

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